Shipping Policy

We are committed to providing you with an exceptional shopping experience. Please read our shipping policy carefully to understand how we handle the shipment of your crystal jewelry orders.

Processing Time

• Order Processing: All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
• Custom Orders: For custom jewelry, processing time may vary. Please refer to the product description for specific details.

Shipping Rates and Delivery Estimates

• Domestic Shipping: We offer standard and express shipping options within United States. Shipping charges for your order will be calculated and displayed at checkout.
• International Shipping: We ship worldwide. International shipping charges will be calculated at checkout.

Please note: Delivery times are estimates and may vary depending on your location and external factors such as customs processing.

Shipping Confirmation and Order Tracking

• You will receive a shipping confirmation email with a tracking number once your order has shipped. You can track your order through the link provided in the email.

Customs, Duties, and Taxes

• Licia Crystal is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages and Issues

• Lost or Damaged Packages: If your order arrives damaged or is lost during transit, please contact us immediately at support@liciacrystal.com. We will work with the shipping carrier to resolve the issue.
• Incorrect or Defective Items: If you receive an incorrect or defective item, please contact us within 7 days of receiving your order, and we will make it right.

Returns and Exchanges

• For information on returns and exchanges, please refer to our Return Poloicy

Contact Us

• If you have any questions or concerns about your order, please contact our customer service team at support@liciacrystal.com.

Thank you for shopping with Licia Crystal! We appreciate your business.